CCNA Voice

Describe the characteristics of a Cisco Unified Communications solution

  • Describe the Cisco Unified Communications components and their functions
  • Describe call signaling and media flows
  • Describe quality implications of a VoIP network

Provision end users and associated devices

  • Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Create or modify user accounts for Cisco Unified Communications Manager
  • Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
  • Create or modify endpoints for Cisco Unified Communications Manager
  • Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
  • Describe how calling privileges function and how calling privileges impact system features
  • Create or modify directory numbers
  • Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
  • Enable end users for Cisco Unified Presence
  • Verify user features are operational

Verify user features are operational

  • Describe user creation options for voice messaging
  • Create or modify user accounts for Cisco Unity Connection
  • Describe Cisco Unified Presence
  • Configure Cisco Unified Presence

Maintain Cisco Unified Communications system

  • Generate CDR and CMR reports
  • Generate capacity reports
  • Generate usage reports
  • Generate RTMT reports to monitor system activities
  • Monitor voicemail usage
  • Remove unassigned directory numbers
  • Perform manual system backup

Provide end user support

  • Verify PSTN connectivity
  • Define fault domains using information gathered from end user
  • Troubleshoot endpoint issues
  • Identify voicemail issues and resolve issues related to user mailboxes
  • Describe causes and symptoms of call quality issues
  • Reset single devices
  • Describe how to use phone applications
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